How cancellations, rescheduling and refunds work. These rules are proposed and will be confirmed in your quote and finalised before launch.
Notice and rescheduling
Preferred times are requests, and we confirm each lesson with you. To change a confirmed lesson, contact us with your reference as early as you can and we'll check the tutor's availability.
- Cancelling at least 12 hours before a lesson returns the full lesson credit.
- A late cancellation (less than 12 hours before) forfeits 50% of the lesson credit.
- A no-show without notice consumes the full lesson.
If a tutor cancels
If a tutor needs to cancel, your lesson credit is returned in full. If a confirmed tutor doesn't show up, you receive the credit back plus a £5 goodwill credit, and we help arrange a replacement time.
Refunds and credits
Where a refund applies, we process it to your original payment method and confirm the provider's status — we never invent a completion date. Package lesson credits are prepaid and valid for a set period we confirm in writing.
Assessment credit
The £5 assessment fee is credited against a 4-lesson or larger package bought within the window stated in your quote. The credit applies once.
Contact
To request a change, cancellation or refund, contact us with your booking reference via the contact page.